Butterken Bakery Terms & Conditions  

Through your visit, purchase, or use of our website you agree to be bound by these terms. Please review these terms carefully. If you do not agree with these terms, please do not continue your business with us. 

User Conduct  

When you place an order with us you agree that you:  

• are over the age of 18 years 

• have read and understood the terms and conditions 

• will not re-sell the goods through a wholesale venture 

If you are placing a wholesale order, you additionally agree that you: 

• operate a relevant business 

• will use the goods purchased in relation to your business 

If you are purchasing a gift-card, you additionally agree that you: 

• will inform the receiving party, to the best of your ability, of the relevant terms and conditions 

Products & Services  

We strive to provide accurate and current product descriptions. Weights, where listed, are an average and are subject to fluctuations. All prices are listed in AUD and are subject to change. Product availability may vary. Our production spaces have allergens present, including but not limited to Gluten, Dairy, Eggs and Nuts. Our products are artisanal and thus may vary in shape and appearance etc. 

Gift-Cards and Vouchers 

Gift cards are only available for use in-store. Gift cards have the value deducted at the time of the order. Gift cards cannot be used partially e.g., should you have a transaction for $10 and a gift card valued at $15, you must use the whole value, leaving you with $5 remaining on the gift card. Gift cards can be used in conjunction with other payment methods. Gift cards purchased online are delivered via email. Gift cards purchased in-store are entitled to a physical gift card subject to availability.  

Orders & Payment  

All orders must be placed minimum 48 hours in advance of pick-up time. Orders are best placed through our website, alternatively phone or email orders are possible. We accept all major credit cards, including American Express. We also offer payment via invoice upon request to orders above certain thresholds. After placing an order with us you will receive a confirmation via email. Contact us to modify or cancel your order with 48 hours notice. Changes requested less than 48 hours to pick-up may not be approved. Cancellations may incur fees if deadline missed.  

Delivery & Pick-up  

Orders can be picked-up from our main store location at 54 Mount Eliza Way, Mount Eliza 3930. Time of pick-up can vary depending on type and quantity of order, please adhere to discussed or nominated pick-up time.  

Refunds & Returns  

We do not accept returns. The purchase of a gift card cannot be refunded. Sales made with gift cards are final and cannot be refunded. Butterken Bakery is under no obligation to offer refunds on goods damaged or otherwise made unusable after pick-up. Faulty/unfit goods can be refunded or credited subject to investigation and review of their unfit quality. We will not issue credits or refunds for partially used stock. Requests for refunds or credits on faulty goods must be made within 24 hours of receipt of goods to ensure correct verification of faulty quality. Merchandise or non-perishable goods cannot be refunded due to change of mind. Merchandise and non-perishable goods can be exchanged or replaced if deemed faulty or differing from the listed description. Refunds, exchanges, replacements or returns will not be accepted on any item that has been made faulty or damaged due to misuse of the product. Merchandise may be exchanged for a different size within 7 days with proof of purchase required, provided product is still in the same condition as it was sold. 

Changes to Terms 

We reserve the right to change and update these terms at any time.  

Butterken Bakery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, facsimile, or in-person, by email, via our website www.butterkenbakery.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•             For the primary purpose for which it was obtained

•             For a secondary purpose that is directly related to the primary purpose

•             With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•             Third parties where you consent to the use or disclosure; and

•             Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Butterken Bakery will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

·        2/54 Mount Eliza Way, Mount Eliza, 3930

·        info@butterkenbakery.com.au

·        0494 105 718